Digital Account Manager - King of Prussia, PA

Reference: JOB9
Location: Philadelphia Suburbs, Pennsylvania, United States

The Account Manager is responsible for all day-to-day account operations, as well as communication to client and from client to team members.

Responsibilities:

Account Management:

  • Manages all aspects of accounts and projects from concept to execution
  • Keeps the best interests of the agency as number one priority
  • Understands the contract/retainer to help keep the account profitable
  • Provides direction to all team members
  • Provides clear direction to freelancers to mitigate additional costs
  • Leads client meetings with internal team
  • Develops and maintains basic account support functions (status reports, project timelines, internal meetings, etc.)
  • Thoroughly understands the creative and production process
  • Synchronizes activities with agency and freelancers
  • Sends team and freelancers timeline updates
  • Informs team and freelancers of project due dates
  • Anticipates project flow issues with other AEs
  • Alerts team if deadlines are in jeopardy
  • Enforces that project deadlines are met
  • Manages the routing process of projects as necessary
  • Writes Project Requirements Documents at the start of each development project
  • Uploads client projects for review to server
  • Assists with proofreading/fact checking copy and layouts
  • Provides quality control of all work that leaves the agency

Client Relationships:

  • Acts as liaison between agency and clients
  • Maintains close relationships with clients through routine client contact

Resource Management

  • Identifies and secures potential resources for projects
  • Periodically searches for new talent to insert into resource pool
  • Manages internal and external resource capacity
    • Task assignments spreadsheet (or eventual system) based on Job Estimates

Financial Management:

  • Writes work orders/addition requests
  • Follows up on approval of work orders/addition requests
  • Becomes fully knowledgeable with each client contract
  • Alerts to invoice clients when contract determines
  • Triggers renewals for contracts
  • Estimates jobs based on time from team members
  • Manages costs on all projects (projects cannot exceed 25%)
  • Tracks vendor invoice against estimates and processes for payment
  • Reviews estimated hours versus actual hours on a monthly basis to determine project profitability