Account Director (Client Services) - Philadelphia, PA

Reference: JOB492
Location: Philadelphia, PA
Employer: Adam Heagy


Most people would describe us as a global, full-service agency. But we think of ourselves as marketers with great stories to tell. We are positively obsessed with our clients and make it our business to uncover what’s unique about their business.  Give us the most complicated product or service offering and we’ll make it easy for anyone to understand, embrace and, most of all, trust.  Who we are is really what we do — we make the complex simple. And the simple, very, very powerful. 

Combining breathtaking design, compelling narrative and cutting-edge technology, we use every tool in our arsenal to illuminate what makes our clients’ products special. We connect brands with the right customers, across a rich and varied landscape of media. We believe in extending the “big idea” beyond traditional media by creating robust digital platforms that connect both on-line and off-line marketing to consumers at the most poignant times and in the most interesting ways. We believe that extraordinary marketing can be both a discipline and an art form. The art is in doing it well. The discipline is in doing it right!

Department: Account Management
Reports to: Managing Director
Job Summary: Leads the day-to-day client relationship and active projects on site in client’s US headquarters in Camden, NJ.

  • Functions as a senior liaison between between our high profile automotive clients and the Long Beach, CA-based team.
  • Provides day-to-day account support and collaboration with client on all projects across multiple channels.
  • Responsible for revenue management of the existing business as well as the drive of growth for future business.
  • Internal point of contact for status on SOWs and owner of revenue forecasts for all in-scope projects.
  • Leadership of program proposals and the ability to garner support from key client stakeholders throughout the process.
  • Ability to build enduring partnerships with key clients including Head of Campaign and Content.
  • Client’s day-to-day point of contact for all project-related costs, billing, and estimates
  • Supervisor to Account Coordinator to oversee billing, invoicing, and administrative tasks.
  • Ability to collaborate with the other agency partners and be the voice on key strategic issues.  
  • Leads client and agency partner integration meetings.
  • Supports the team daily by helping prioritize client projects, scheduling meetings with the client, and facilitating sharing of feedback on deliverables.
  • Gathers information and support materials necessary to accomplish current projects.
  • Keeps current on digital marketing trends and developments.


  • Bachelor’s degree and minimum 4-7 years agency account management or client-side marketing experience.
  • Experience working on projects involving digital content and strategic marketing initiatives at a brand level.
  • Some experience in automotive vertical is preferred.
  • Ability to distill thinking from Long Beach into a compelling narrative to solve client challenges.
  • Ability to drive conversations regarding scope and financials with clients.
  • Professional, tactful and team player.
  • Initiative, ability to work independently, and a good work ethic required.
  • Clear and effective written and verbal communication skills.
  • Detail-oriented and well organized, consistent follow through skills, good presentation skills, strong interpersonal skills, collaborative, able to work well under pressure, flexible.
  • Technical skills: MS Word, Excel, database management software, Mac fluent, Powerpoint