Lead User Experience Research & Strategist - Wilmington, DE

Reference: JOB421
Location: Wilmington, DE, United States
Employer: Interactive Recruiting Consultants
Contact: Adam Heagy
Url: http://ircstaff.com

Lead User Experience Research & Strategist
UX Strategy & Research – Wilmington, Delaware
Our client recruits some of the brightest digital thinkers from our region and beyond in a broad range of disciplines spanning design, development, brand and content strategy, account planning, social media, UX, marketing strategy, and QA to name a few. We pride ourselves on our people being as likeable as they are capable. We were founded in 2003 and have grown into one of the largest independent digital agencies in the Philadelphia area, serving an expanding roster of Fortune 500 clients. We attribute our rapid success and continued excellence to a culture of mutual respect and a spirit of wonder that is palpable, and encouraged, at every level, organization-wide.
We are looking for a talented, hard-working, flexible, mid to senior level user experience research and strategist who will be responsible for leading the research and interaction design efforts from mobile applications to websites. We need someone who can collaborate with internal teams and communicate direction with ease. We want someone who has a strong desire to grow the UX team.

  • Serve as a user experience lead by gathering requirements based on business goals and user needs
  • Research and analyze the competitive landscape in order to inform recommendations relating to product strategy and business opportunities
  • Conduct collaborative workshops, consult with clients, and create pertinent deliverables to effectively understand and communicate stakeholder needs
  • Create UX deliverables: personas, sitemaps, user flow diagrams, low and high-fidelity wireframes or prototypes, and strategy documents with little direction
  • Lead and conduct in-person or remote user research activities including user interviews, contextual inquiries, and usability testing
  • Facilitate client-facing meetings in a clear, articulate, and professional manner
  • Collaborate with the internal design and technical teams to ensure that website and application designs meet both client and end user needs
  • Communicate updates to the project leads and/or client on the progression of projects including setting clear expectations
  • Manage multiple deadlines and work with project managers to scope project tasks and levels of effort as they pertain to a project or deliverables


  • Degree in HCI, computer science, library science, digital design or web design
  • Five plus years experience in UX design, UI design and/or information architecture specifically in the Web or Web-based application arena
  • Mobile native application experience a plus


  • Excellent client-facing consultative skills including the ability to lead clients, drive best practices, and set clear expectations
  • User-focused, highly motivated, organized, able to multi-task, and work under tight deadlines
  • Expert knowledge of user-centered design principles, mobile design principles, and responsive design
  • Ability to analyze business requirements to define and improve applications and business processes
  • Understanding of social networking and its features
  • Ability to think beyond the deliverables
  • Strong analytical skills and ability to synthesize qualitative and quantitative data
  • Advanced skills using the Adobe Creative Suite, Axure, Keynote or other industry standard tools
  • Familiarity with content management systems as it pertains to user experience, and Web analytics a plus