Associate Business Analyst - Wilmington, DE

Reference: JOB394
Location: Wilmington, DE, United States
Employer: Interactive Recruiting Consultants
Contact: Adam Heagy

Associate Business Analyst
What we're looking for
Our client is looking for an experienced and knowledgeable Associate Business Analyst with enthusiasm, a drive to succeed and the ability to manage multiple project streams within our growing business. The right candidate must possess exceptional organizational and communication skills, professionalism and integrity. Experience in web design and development, marketing, e-commerce, client-based work or a related field is a must.
This position is integral in requirements gathering, developing documentation and implementing strategies for process improvements. The Associate Business Analyst not only produces requirements, but also ensures those requirements deliver the right solution that drives value for clients. In addition, the Associate Business Analyst will work with other teams to determine best practices, enabling technology and process. This position reports directly to the Business Strategy Director.

  • Understand clients' industries, markets, business model, and needs
  • Create and maintain project requirements, functional specifications, business processes, and recommendations
  • Prioritize the requirements backlog according to business value, customer value, and feasibility
  • Own the quality and accuracy of the requirements, resolving any requirement conflicts and communicating changes and decisions to the project manager and project team
  • Develop other business analysis artifacts such as business rules or process flows to clarify requirements
  • Collaborate with user research, user experience, and design teams to create solutions for business requirements
  • Work with the development and the quality assurance teams to assure complete understanding of requirements and support these teams in their ongoing effort to deliver the full scope of the defined requirements
  • Serve as the liaison between the development resources and the client acting as the client’s proxy by answering business questions and resolving related issues throughout the project lifecycle
  • Create end-user documentation or perform training as needed


  • Perform root cause analyses on incidents with technology, systems, and processes
  • Maintain standards for use of Confluence and JIRA
  • Maintain business process documentation for both client and internal company processes


  • Candidates should possess a Bachelor's degree
  • Strong technical, analytical, and communication skills
  • Proven ability to successfully navigate between several projects with different solution teams at once
  • Advanced work experience with gathering requirements, creating functional specifications, use cases, and process flow diagrams
  • 2+ years' experience within an agency or similar client services oriented environment


  • Excellent presentation and communications skills
  • Strong interpersonal relationship skills with ability to influence diverse resources, cross-functional teams, and third party partners
  • Ability to easily work with everyone from designers to tech developers to content strategists
  • Strong knowledge of web development process and technologies
  • Proven ability to quickly learn new business domains and technical applications
  • Enthusiastic problem solver
  • Analytical and quick thinker in a fast-paced environment


  • You should be willing to travel locally for client meetings. You may be expected to travel outside the local area to attend conferences, as well as participate in training events.