Sr. Tech Support Analyst - Philadelphia, PA

Reference: JOB387
Location: Philadelphia, PA

 
We are seeking a Sr. Tech Support Analyst to join our team! You will act as primary interface to the computing services customers that are supported by the information technology and resources department to effect real time problem analysis and resolution.

Essential Functions:

Work directly with clients to provide services and resolve computing problems
Resolve problems timely and eliminate downtime
Provide technical leadership and training for business super users
Provide application level support for key line of business applications
Handle problem resolution for computer technical issues within the company
Categorize requests to determine method of resolution
Perform level I system administration functions
Analyze hardware/software solutions remotely and/or determine proper level of maintenance required

Competencies:

Technical capacity
Collaboration skills
Customer/Client focus
Problem solving/Analysis
Time management
Sound professional judgement

Education and Experience:

High school diploma or equivalent
Thorough knowledge of Windows desktop environment
A minimum of 5 years in computer technology or computer services.
Scripting Language (Javascript or Ruby) is preferred
Exposure to AWS is preferred